FAQ's — The Enchanted Garden Ball

Frequently Asked Questions.

The Enchanted Garden has been growing and changing since 2009, and this year is no exception. From our humble beginnings at Exeter Castle to our colossal expansion at Shobrooke Park, we’ve had everything from beat-boxers to helicopters, secret bars to slides. 

Read our FAQ's for the information you are going to need. After you have read the FAQ's, if you still have a question, hit us up on social media or complete the contact form at the foot of this page, including your name, email address and mobile number so we can get you hold of you in a timely fashion.

General Info.

+ What is this 'Enchanted Garden Ball' I’ve heard so much about?

The Enchanted Garden Ball is the Official Summer Ball for Exeter University students. Nestled in an idyllic lakeside venue the event brings together an eclectic mix of music, entertainment, immersive theatre and games to celebrate the end of the academic year and the official start to the summer. Set under the stars this is a wonderfully formal soiree on a mini festival site.

+ Where is this Garden?

The Enchanted Garden Ball 2025 will be held in the beautiful lakeside gardens of Shobrooke Park Country House. Set in 800 acres of rolling hills and woodland the house, built in 1820, now plays host a select handful of festivals and private events and will be the new home of the EGB. Here’s the address: Shobrooke Park, Crediton, Devon, EX17 1DG 

+ What if it rains? This is Devon after all.

We’ve made a pact with the Mayans and they assure us it will not rain. Just in case they’re pulling a fast one we have plenty of cover for all guests. A lot of our garden games are outside so please come prepared to embrace the weather, come rain or shine. There is a cloakroom so you can store any unwanted Macs for a mere £2. All items left in the cloak room are left at your own risk.

+ What do I need to get in?

All you need to gain entry to the event will be Photographic ID and your EGB wristband.

+ Can non-Exeter Students attend?

The Garden is open to all Students and everyone can purchase a ticket through the same ticket link. However all non-Exeter Students will need to be accompanied by an Exeter Student upon entry to the Garden.

+ What do I wear?

The Garden has seen many-a-garb in it’s time. From top hats to steel toe caps, all is welcome. The dress code is ‘Wonderfully Formal’. Interpret that as you will, be dress to impress with your expression at your discretion

+ What time does it start/finish?

The Garden now opens at 17:30 to make the most of the beautiful surroundings. Last entry into the Garden 10pm and tickets will not be valid after this time. The gates will shut at 2.30am with the last coach returning to Exeter at this time.

+ Will there be cash machines on site?

Yes there will be cash machines on site although there will be a charge for transactions. These are always popular so make sure you bring plenty of cash with you. Drinks prices will start from £4 and food will also be available to purchase with items starting at £6.

Ticket FAQ’s.

+ What is a ticket exchange and do I need to go?

To help make your entrance into The Garden a swift one we ask all gardeners to exchange their E-Tickets for a souvenir EGB wristband. All ticket holders must exchange their E-Ticket for a wristband before attending the event. Please refere to our Fair Ticket Policy for full details.

+ Where and when can I collect my exchanged ticket for the EGB?

Tickets exchange times will be announced in the lead up to the event.

+ What do I need to bring to prove I’m me?

All you will need to collect your EGB ticket is a valid form of photo ID. I.E Driving License or Passport. You may also be ID’d upon entry to the event. You must have ID to match the name displayed on your ticket.

+ I can nolonger attend, can I sell my ticket?

Yes, you can sell your ticket using the Skiddle Re:Sell system. We know how frustrating it can be dealing with inflated resale prices and unreliable sources. That’s why we’re partnering with Skiddle’s Re:Sell platform to make ticket reselling safe, fair, and easy for everyone.

🔹 For Ticket Holders: Plans changed? You can now resell your ticket at face value—no extra fees, no hassle. Your ticket will be securely verified and offered directly to real fans.

🔹 For Those Still Looking: Missed out on tickets? Join the waiting list now! The moment tickets become available, they’ll go straight to the queue—giving you a fair chance to buy at the original price.

✅ No inflated prices ✅ Verified & secure transactions ✅ Tickets go to real fans, not scalpers

🚀 Join the waiting list & learn more: Re:Sell Info: https://help.skiddle.com/en/articles/5304200-how-do-i-re-sell-my-ticket-s

+ How many tickets can I buy?

You can purchase up to 2 tickets in a single transaction.

+ Can my friend collect my ticket?/Can I collect my friends ticket?

No, ticket transfers between accounts are not allowed. Individuals collecting the tickets must present ID that matches the name on the ticket.

+ I want to buy a ticket, how can I do this and how much will it cost?

Tickets will be released on Monday 10th Febrary at 4pm. Tickets cost £65.

+ What is the Fair Ticket Policy?

We're committed to making EGB accessible to all students and will be implementing new measures to ensure that tickets end up in the hands of genuine ballers, and not scalpers.

What you need to know: • Ticket Limit: Each person can purchase a maximum of 2 tickets. This helps prevent scalpers from buying up large quantities and reselling at inflated prices.

• No Transfers: Ticket transfers between accounts won't be allowed. If you buy a ticket for a friend, you'll need to collect it on their behalf at the ticket exchange.

• ID Required: Every ticket must be exchanged for an event wristband, and the name on the ticket needs to match your ID for collection.

• QR Codes Delayed: QR codes on tickets will be issued closer to the event as a further deterrent.

Travel Info.

+ Where can I buy travel tickets?

Travel tickets can be purchased alongside standard entry tickets. Click here for the ticket page.

+ HOW DO I COLLECT MY TRAVEL TICKET?

Tickets exchange times will be announced in the lead up to the event.

+ WHERE DOES THE TRAVEL DEPART FROM?

All coaches depart from Perry Road outside the Washington Singer building on Campus. You must arrive at least 10 minutes before the your departure time, if you miss your allotted coach you will not be given a seat on a later departure.

+ What about RETURN TRAVEL?

Coaches will be running on a shuttle basis from the Garden back to Exeter from 11pm. If you’re a ‘lights-on’ player the last coach will be returning to Exeter at 2.30am. THERE MAY BE A WAIT TIME. PLEASE WRAP UP WARM as you may have to wait outside for a short while.

+ How long will I have to wait for a coach?

At peak times you may have to wait for up to an hour. We have 24 coaches working as shuttles. We will try to get people on coaches as quick as possible but please be patient and look after your fellow man.

+ Is there a toilet on the coach?

There may not be a toilet on the coach so please relieve yourself before boarding.

+ Other travel related points:

Alcohol is strictly prohibited on the coaches and any bootleggers may be searched and alcohol will be confiscated. You may be searched by our friendly security and steward team. If you refuse consent to a search you may be refused entry to the event.

+ ARRIVING BY CAR, TAXI, HELICOPTER…

We do not offer parking at the event. Please arrive by Taxi or Bus. If you are arriving by Taxi you will be dropped approximately 100m from the Garden Gates so please be prepared for a short walk. Any Taxi’s returning to Exeter after the event will also be available from this drop-off point.

We advise booking taxi's early as they get very busy during this period.